tag:blogger.com,1999:blog-1665619563748706349.post3186741607280935885..comments2023-10-07T07:44:17.892-07:00Comments on The New Englander: The Phone Tree MysteryThe New Englanderhttp://www.blogger.com/profile/06201310505648616855noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1665619563748706349.post-86385413157117819362008-03-25T07:19:00.000-07:002008-03-25T07:19:00.000-07:00Matt,Great point -- distracting people in order to...Matt,<BR/><BR/>Great point -- distracting people in order to sustain morale is an oldie but a goodie...military officers have been doing it since ancient times!<BR/><BR/>I also wonder if the phone trees discourage non-serious callers...not so much adolescent pranksters (as modern technology has made the prank call a dying art), but maybe lonely senior citizens who call and just tie the lines up for hours. <BR/><BR/>Either way, you're right -- the endless prompts do nothing for the customer, but somehow the companies must see some method to the madness..<BR/><BR/>-gpThe New Englanderhttps://www.blogger.com/profile/06201310505648616855noreply@blogger.comtag:blogger.com,1999:blog-1665619563748706349.post-83753358825677920272008-03-24T20:29:00.000-07:002008-03-24T20:29:00.000-07:00I have often wondered the same thing. I wonder if ...I have often wondered the same thing. I wonder if they just ask you those questions to distract you from being on hold.Jon and Katehttps://www.blogger.com/profile/10387906860079789219noreply@blogger.com