I don't like phone trees, and neither do you. No one does. I could write here, "I'm one of those people who always hits "0" to speak to a live human being," but you are, too, and so is everyone else -- so no one can really say he or she is "one of those people."
But here's what I really don't get about phone trees -- they ask you a million questions about your account, the type of service, your shoe size, immunization history, etc. and then when you finally get to speak to a real person (your goal from the beginning) they ask it all back to you anyway. It seems like all those annoying questions and prompts haven't really gotten you anywhere.
I don't get it.